Frequently Asked Questions

Everything you need to know about the offer, shipping, returns and warranty.

Simple: choose any 2 watches from the closing collection and you only pay for one. Add both to your pack, head to your cart, and the second watch is applied completely free. The free watch is always the lower-priced of the two.

Absolutely. Mix any two models from the collection — they don't have to match. Keep one for yourself and gift the other, or build the perfect pair. Since these models are being retired, once they sell out they won't be restocked.

Each Pablo Raez watch arrives in a premium presentation box together with a user manual — ready to wear or to gift. With this offer, you receive both watches packaged with the same care.

Orders are processed within 1–2 business days. We offer free worldwide shipping, with delivery typically taking 7–12 business days depending on your location. You'll receive a tracking link as soon as your order ships.

Every Pablo Raez watch is covered by a 1-year warranty. If something isn't right with your order, reach out to our support team and we'll make it right. Shop with confidence.

Pablo Raez Customer Care. Available Monday to Friday, 9:00 AM – 5:00 PM (UK time).

We typically respond within 24 hours to all inquiries.

Need help? Contact our Support Team